Privacy Policy

Last updated: April 20, 2020

1.OVERVIEW
1.1. General

Relax studio (collectively,”Relax”, “us”, “our” or “we”) provides this Privacy Policy (this “Policy”) to describe the ways we collect, store, use, and manage the information, including personal information, and data that our users (“users” or “you”) provide or we collect in connection with any Relax provided on a mobile platform (each a “Service,” collectively, the “Services”). Please note that the scope of this Policy is limited to information and data collected or received by Relax through your use of the Services. Relax studio is not responsible for the actions of individuals with no relationship to Relax or third party companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those individuals or companies.

1.2 Data Recording
How do we collect your data?

On the one hand, your data is collected by you communicating it to us. This may be data that you enter in a contact form, for example. Other data is automatically collected when you download and use our games.

What are the purposes we use your data for?

We use this data to provide our games to you, including for the purposes of optimization, preventing fraud, customizing in-game offers and verifying purchases. We may also use the data for the other purposes set out in this Privacy Policy, including for Marketing and Advertising purposes.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. Please do not hesitate to contact us at any time under the address disclosed on the imprint of this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.

Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Privacy Policy under section „Right to Restriction of Data Processing“.

Analysis tools and tools provided by third parties

If you download and use our games, your usage data may be statistically analyzed.

Such analyses are performed primarily with what we refer to as analysis programs. The analyses of your usage data are usually conducted anonymously; i.e. the patterns cannot be traced back to you.

For detailed information about the tools and about your options to object, please consult our Privacy Policy below

2. GENERAL AND MANDATORY INFORMATION
2.1. Data Protection
We take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Privacy Policy.

Whenever you use our games, various personal data will be collected. According to Art. 4 No. 1 DSGVO, personal data encompasses all information relating to an identified or identifiable natural person, which includes, for example, names or identification numbers. This Privacy Policy explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

3. COLLECTION AND USE OF YOUR DATA
3.1. Facebook
You do not need to register in order to play our games. You can however voluntarily connect your game with your Facebook account in order to participate in the Facebook sync.

If you connect your Facebook account with our game, the following data is shared with us:

Name
Profile picture
Date of birth (if indicated by Facebook)
Place of residence (if indicated by Facebook)
Please note: If you participate in the Facebook Highscore, your friends can also see that you play our game and you will also be displayed in the Highscore of your friends. In addition, when your Facebook account is connected, a list of your friends who also participate in Facebook Highscore and who have connected their Facebook account with their game is shared.

You can cancel the connection with your Facebook account at any time by logging into Facebook and selecting the “Settings” option. The connection between Facebook and the app can be deleted under “Apps and Websites.”

We collect this data in order to provide our app to you and to be able to connect your account if desired, Article 6(1)(b) GDPR.

To the extent that we, as described above, process your data for the purposes of providing the functions of our app, you are contractually required to provide us with this data. Without this data, we are not able to provide these functions to you.

You are not required to provide the above voluntary information. Without this data, however, we are not able to provide these functions of our app to you.

3.2. Support requests
If you send support requests to us by email, via chat within the game or via messages within social media platforms, we collect and process the data from your request in order to be able to provide a response. For this purpose, it may also be necessary for you to provide us with information about your end device so that we can process the request and resolve any technical problems that may exist.

We collect this data in order to provide our app to you and to be able to process your request, Article 6(1)(b) GDPR.

You are not required to provide the above voluntary information. In particular, you are free to send the request to us under a pseudonym, without giving your real name.

4. PSEUDONYMOUS USER PROFILE
For the needs-oriented design and statistical analysis of usage of our app, we collect pseudonymous data about how our apps are used, and we evaluate this data statistically. Specifically, we use third-party analytical tools in connection with our own Services. These partners process your data only at and according to our specific instructions and may use cookies and other tracking technologies to collect information about your use of our Apps. This collected information includes, but is not limited to installation data, in-app events, uninstallation, A/B test buckets, language, platform, device type, operating system version, app version, screen resolution, date and time, device IDs such as advertising IDs and IDFA and usage information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your activity on our Services.

We collect this data on the basis of a legitimate interest in needs-oriented design, for statistical evaluation, efficient marketing of our app, and the fact that your legitimate interests do not prevail under Article 6(1)(f) GDPR.

5. ADVERTISING NETWORKS
We use the following advertising networks in order to be able to integrate advertising within our free-of-charge apps. These collect the data described below for the purpose of providing personalized advertising:

Advertising network Provider Type of data
AppLovin AppLovin Corporation, 849 High Street, Palo Alto, CA 94301, USA Device make, model and operating system; Device properties related to screen size & orientation, audio volume and battery, device memory usage; Carrier;Operating system; Country, time zone and locale settings (country and preferred language); Network connection type and speed;IP Address; Internet browser user-agent used to access the Services; and Identifier for advertisers (IDFA).
AdMob/Google Google Corporation, 1600 Amphitheatre Parkway in Mountain View, California, United States Online identifiers, including cookie identifiers, internet protocol addresses and device identifiers; client identifiers
AdColony AdColony Inc. 1888 Century Park East, Suite 1450, Century City, CA 90067 IP address, device advertising identifiers, the type of phone or other mobile device used, the operating system, the date and time a particular ad is served, whether one of the ads facilitated by them was delivered and, if applicable, a record if that ad was “clicked” or if it originated from a follow-up action to a third party such as a “conversion” event, combined with personal data to help AdColony optimize and/or refrain from advertising for a mobile application that has already been downloaded onto a device.
Facebook Ads Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA Device attributes (operating system, hardware, software versions, etc.), processes on the device, identifiers (unique identifiers, device IDs, and other identifiers), device signal (Bluetooth, WLAN, etc.), device settings data (GPS, camera, photos), network and connections (mobile radio or Internet provider, language, time zone, IP address, etc.), cookie data.
IronSource IronSource Ltd., 28 Lilienblum, Tel Aviv, 6513307, Israel Device type (manufacturer and model), operating system, IP address, Android Identifier, and/or IDFA, time zone, language settings, type of internet connection, geographic information on the device, type of advertising, content of advertising, post-click information related to advertising.
Vungle Vungle Inc., 185 Clara Street San Francisco, CA 94107, USA IP address, Android ID, MAC address, IFA, UDID, activity and page visits, language, device information, time zone and city, geographic information, operating system, information about installed apps, and already viewed advertising.

You can object to the use of personalized advertising by making the following settings depending on your device type: On iPhone or iPad, first open “Settings,” tap on “Privacy,” and open “Advertising.” Here you can enable “Limit Ad Tracking.” If you use devices with Android and Google Play Services, first open “Google Settings,” tap on “Advertising,” then open “Disable interest-related ads,” then tap on “OK.”

Use of the aforementioned advertising networks and the transmission of the data mentioned is based on our legitimate interest in recouping our investments for operation of our app through advertising and the fact that your justified interests are not overriding, Article 6(1)(f) GDPR.

6. AUTOMATED INDIVIDUAL DECISIONS OR PROFILING MEASURES
We do not use automated processing for making decisions or profiling.

7. DISCLOSURE OF DATA
As a matter of principle, your personal data will not be disclosed to others without your explicit prior consent, except in the following circumstances:

If needed to investigate unlawful use of our services or to prosecute a criminal offense, personal data can be forwarded to law enforcement agencies and, if appropriate, to any victims. However, this only happens if there are concrete clues pointing to unlawful behavior. Disclosure may likewise occur for the purpose of enforcing terms of use or other agreements. In addition, we are also required by law to disclose information to certain government agencies upon request, namely to law enforcement, to government agencies prosecuting misdemeanors punishable by fines, and to tax authorities.Such data are disclosed by virtue of our legitimate interest in combating abuse, for prosecuting criminal offenses and for securing, asserting and enforcing claims, and because your rights and your interest in the protection of your personal data do not prevail pursuant to Article 6(1)(f) GDPR. If we are legally required to disclose data, the disclosure occurs on the basis of Article 6(1)(c) GDPR.
To provide our services, we outsource work to outside companies under contract and to service providers (“processors”). In such cases, personal data will be transferred to such processors to allow further processing to take place. These processors are carefully selected and regularly reviewed by us to ensure your privacy. Processors may only use data for the purposes specified by us. Moreover, processors are contractually bound to process your data only in accordance with this data protection policy and with data protection laws.Transfer of data to processors is based on Article 28(1) GDPR. Alternatively, transfer can be warranted on grounds of our legitimate interest in the economic and technical benefits of using specialized processors, and due to the fact that your rights and interests in protecting your personal data do not prevail under Article 6(1)(f) GDPR.
We also process data in countries outside the European Economic Area (“EEA”).For the US, the European Commission resolved by decision of July 12, 2016 that under the rules for the EU-U.S. Privacy Shield an adequate degree of data protection exists (adequacy decision, Article 45 GDPR). Additional information – including information about certification of our service providers – is available at https://www.privacyshield.gov In order to ensure protection of your personal privacy rights within these data transfers, we employ the standard agreement clauses of the EU Commission in accordance with Article 46(2)(c) GDPR for the development of contractual relations with third countries.As our business evolves, we may undergo organizational changes such as adoption of a new legal form or the establishment, purchase, or sale of subsidiaries and divisions or components of companies. Whenever such changes take place, customer information for each business unit is transferred together with the business unit. Each time personal information is disclosed to third parties as described above, we will ensure that the disclosure complies with this Privacy Policy and with applicable data protection laws.Transfer of data to processors is based on Article 28(1) GDPR. Alternatively, transfer can be warranted on grounds of our legitimate interest in the economic and technical benefits of using specialized processors, and due to the fact that your rights and interests in protecting your personal data do not prevail under Article 6(1)(f) GDPR.
8. DELETION OF YOUR DATA
We will delete or anonymize your personal information as soon as it is no longer needed for the purposes for which we collected or used it in accordance with the preceding paragraphs. As a rule, we store your personal data as long as you use the site or for the term of any applicable contract, unless the data must be kept longer for legal reasons, for criminal prosecution, or to secure, assert, or enforce legal claims.

If data must be kept for legal reasons, it is blocked. The data is then no longer available for further use.

9. YOUR RIGHTS AS A DATA SUBJECT
9.1. Right to information
You are entitled at any time, upon request, to obtain information from us about your personal data within the scope of Article 15 GDPR. To request such information you may submit an application by mail or by email to the address given above.

9.2. Right to rectification of inaccurate data
You have the right to demand that we correct forthwith any inaccurate personal data concerning you. For this purpose, please use the contact addresses listed above.

9.3. Right to deletion
Under the conditions described in Article 17 GDPR, you have the right to demand the deletion of your personal data. In particular, you are entitled to demand deletion if the personal data is no longer needed for the purposes for which it was collected or otherwise processed, if it is no longer needed, if it was unlawfully processed, if an objection has been submitted or if deletion is mandatory under EU law or under the law of a Member State to which we are subject. For the period of data storage, please also see Section 10 of this Privacy Policy. To assert the aforesaid right, please use the contact addresses listed above.

9.4. Right to restriction of processing
You have the right to demand that we restrict processing in accordance with Article 18 GDPR. This right applies especially if we are not in agreement with the user concerning the accuracy of any personal data. The right persists for the time required to verify its accuracy. In addition such right applies in the following cases: if the user is entitled to demand deletion but instead demands restricted processing; if the data is no longer required for the purposes we are pursuing, but the user needs them in order to assert, exercise or defend legal claims; and if an objection has been raised but its successful exercise is still disputed between us and the user. To assert the aforesaid right, please use the contact addresses listed above.

9.5. Right to data portability
You have the right to demand from us whatever personal information you may have given us. Pursuant to Article 20 GDPR, at your request we must provide you with such information in a structured, commonly used and machine-readable format. To assert the aforesaid right, please use the contact addresses listed above.

9.6 Right to object

Pursuant to Article 21 GDPR, you have the right at any time to object to the processing of your personal data on grounds related to your particular situation, including grounds under Article 6(1)(e) or (f) GDPR. We will cease processing your personal information unless we can demonstrate compelling and legitimate grounds for processing that outweigh your interests, rights, and freedoms, or unless the processing is done for the purpose of enforcing, pursuing, or defending legal claims.

10. Contact Us
You may contact Relax Studio at andokyqu@gmail.com or the address below for further information.

Cityplaza Phase 3, 14, 21/F Tai Koo Wan Rd
Hong Kong